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Cancellation
If
you are unable to keep your appointment, please let us know as soon as possible
so that we can allocate it to someone else. Every year, around 2000 appointments are not used because patients fail to attend! This wastes
over £40,000 of NHS money. You can also cancel your appointment outside
of normal working hours by calling 0844 477 3309 and choosing option 2 from the
menu.
Hospital
Referrals
Wherever
possible, hospital referral letters will be done within 14 days or on the same
day, if very urgent.
Decisions regarding your treatment, including the options open to you, will be
explained and discussed with you.
Freedom
of Information – Publication Scheme
The
Freedom of Information Act 2000 obliges the practice to produce a Publication
Scheme. A Publication Scheme is a guide to the 'classes'
of information the practice intends to routinely make available.
Details are available from Reception.
Telephone
We will try to answer the telephone within four rings.
If you need to speak to a Doctor/Nurse in an emergency we will endeavour to put
you through within five minutes. Otherwise, the Doctor/Nurse will return your
call as soon as reasonably possible after receiving your message.
Our
Surgery
We have:
• A room available for access by disabled people.
• A room available for nappy changing.
• A room to discuss matters in private on request.
• A comfortable waiting area (our Surgery is cleaned and checked every
day).
We will keep you informed through:
• Our up-to-date Health and Practice Information booklets.
• Notice Boards in the Waiting Room.
• Local Press
• Newsletter
SOME
USEFUL INFORMATION ON SOCIAL SERVICES
Social Services is a department
of Lincolnshire County Council which provides information about and access to
a wide range of social care services for people in need. Such services include
care at home services, day care, respite care and long-term residential and nursing
home care. Services are provided directly by the County Council or by arrangement
with the private or voluntary sector. The staff you are likely to be in touch
with include Social Workers, Occupational Therapists, Home Care Assistants and
Day Service Workers. Access to services is subject to assessment by Social Services
staff who will take into account your views as well as information from any health
professionals or others involved in your care and will often include financial
assessment as some services are charged for. If you meet the criteria which establishes
your eligibility for a service, a care plan will be agreed with you.
WHAT
SORT OF HELP CAN SOCIAL SERVICES PROVIDE?
Social
Services For Adults Aim To:
• Maintain people's ability to live independently in the community.
• Provide relief for family carers.
• Enable provision of residential and nursing home care when independent
living is not possible.
The Main Types Of Services Are:
• Information and Advice.
• Domiciliary Services.
• Home Care (for help with personal care such as washing and dressing).
Help with housework and shopping is given where there are personal care needs,
or to relieve a family carer.
•
Community Meals.
• Equipment or Adaptations to property to enable independent living with
advice from Occupational Therapists.
• Day Services.
• Residential or Nursing Home Care.
• Carers Support.
How
Do I Get Help?
Contact your local area office. The area office will be happy to advise about
the help available.
Our Skegness office covers most of the areas around Spilsby, including New Leake,
Stickney, East Kirkby, Mavis Enderby and Hagworthingham.
Areas to the West such as Revesby and Old Bolingbroke come under the Horncastle
office.
Areas to the South such as Sibsey and Old Leake come under the Boston office.
Address/Telephone
Numbers
Skegness 2
Ida Road, Skegness PE25 2AR
Tel: 01754 764271
Horncastle Holmleigh, Foundry Street, Horncastle LN9 6AQ
Tel: 01507 527141
Boston County Hall, Boston PE21 6LX
Tel: 01205 310010
Social Services are available to offer help and assistance to carers and can
be contacted on 01522 552222. If you are caring for an adult ask for Adult Services.
If you are caring for a child with a disability, ask for Children and Families
Services. Alternatively, you can contact Share the Care on 01522 554989, Action
for Young Carers on 01205 358834 or Rethink on 01522 536029.
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